
FREQUENTLY ASKED QUESTIONS
Welcome! We look forward to collaborate with you to future proof your health. If you already know what you want to book, you can book your appointment directly through our website here.
By clicking the 'Book Now' button, you can choose the type of consultation session you are looking for (Please book INITIAL CONSULTATION if you are new to Lee Physiotherapy).
If you wish to book in for a Medicare bulk-billed physiotherapy session, please book through our booking system and choose "Medicare Bulk Bill". Please ensure you have a current GP referral and CDM/EPC form, and bring these to your first appointment. These sessions are shorter check-ins, and are fully covered by Medicare with no out-of-pocket cost.
Alternatively, if you would like to discuss your appointment, please contact our Admin Team on 0468458080.
Our physiotherapy practice is located in Tallawong. Bookings are required for all consultations.
For mobile physiotherapy clients—such as those on NDIS, Home Care Packages, or with special arrangements—we provide high-quality, professional mobile services. We bring all the necessary equipment directly to your location.
No referral is needed; however, if you have any relevant reports or scans, please bring them to your appointment to help us provide the best possible care.
To access Medicare bulk-billed services, a valid referral (EPC form) must be provided prior to booking.
For clients with CTP claims or WorkCover, please ensure all required information listed on our website is submitted before or during your first visit.
Thank you for booking with us. On your first session, we engage with you and provide a thorough assessment so to give you a clear diagnosis. Then, a precise treatment will be provided together with a clear explanation of why your problem began in the first place. We will collaborate with you in delivering your individualised treatment plan.
You may be entitled to a Medicare rebate for physiotherapy (up to approximately 5 sessions per calendar year).
To access this, we require a current referral letter and EPC Form from your GP.
*Please note: Medicare-funded sessions are shorter check-ins, while private sessions are longer and more comprehensive.
For more questions, please call 0468 458 080
Yes, we accept all private health funds. We will provide you with your invoice after your session with us each time. However, we are unable to predict your rebate, it depends on your package and premium with your individual fund.
Yes we do. We work closely with you, your company, claims manager, and the insurance provider.
To claim your appointments through Worker’s Compensation or CTP we will need a copy of your approval letter including details of your claim number, the name and phone number for your Claims Manager and the number of appointments so that we can invoice the insurance company directly.
If you have any further questions, please call 0468 458 080
Yes please! Even with notes from your previous clinic, we still need to assess you for ourselves to ensure that nothing is missed and we are all on the same page.
It is important for us to engage with you in the initial assessment, so we can have a thorough understanding of your medical and injury history, your lifestyle, your physical activity/exercise history etc. to identify the root reason of your injury.
- You should always bring your scans/x-rays, results of other health tests if you have one.
- Your approved EPC Form and your medicare card if you are claiming for medicare rebate.
- A copy of your approval letter if you claim your appointments through Worker’s Compensation or CTP.
Please wear clothes you can move in. And we provide towels that will ensure your modesty is always respected.
You may request an appointment to receive the Services by contacting us to request an appointment in person, via email, over the phone or via the booking system on our Site. Once you have received an email or text message from us in response to your appointment request, your request will become a Confirmed Appointment.
You may cancel or reschedule a Confirmed Appointment up to 6 Business Hours before it is due to commence by email or calling us. If you cancel or reschedule before this time, you will not be charged for your appointment. If you have not cancelled or rescheduled in accordance with this clause, you will charged 60% of the value of the appointment. We will send you an email outlining this charge and it will be due and immediately payable.